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Freshservice is an online service portal that empowers teams to streamline service delivery, enhance collaboration, and improve user experience.

Viking Help Desk uses Freshservice to manage issue tracking. Through this support portal, Del Mar College users can find and request services—be it software, hardware or other technology requests.

Features

• Integrates with email, allowing users to manage customer inquiries through a centralized ticket system. Customize ticket priority, routing, and categories.
• Enables users to create and store articles and answers in a knowledge base. This helps address common customer questions and provides self-service options.
• Access detailed reports and analytics to track the performance of a customer service team. Reports provide insights into ticket resolution times, agent productivity, and other relevant metrics.

Designed For

• Students
• Faculty
• Staff

Requirements

• An active DMC account.

Data Security

• Freshservice employs robust security measures to protect sensitive information. This includes encryption, access controls, regular security audits, and compliance with industry standards and regulations.

Get Started

Log into the Viking Help Desk Support Portal to request a service, report an issue, or browse the knowledgebase.

Get Help

• Report an issue

Learn More

• Browse the knowledgebase

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